Privacy Policy

Who we are

Last Updated: September 8, 2026

Best Hearing Care (“we,” “us,” “our,” or “Best Hearing Care”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and communication channels.

This Privacy Policy explains how we collect, use, store, and protect information when you visit https://besthearingcare.in/, contact us, request a hearing test or consultation, submit an enquiry, or otherwise interact with Best Hearing Care.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. About Best Hearing Care

Best Hearing Care is a hearing care and audiology clinic providing hearing assessments, hearing aid consultation and fitting, hearing aid repair and support, tinnitus management, pediatric hearing care, cochlear implant-related hearing care, and related audiology services.

Business: Best Hearing Care
Address: SCO-103, 1st Floor, Sector 47C, Chandigarh – 160047, India
Phone: +91 98886 66989
Email: info@besthearingcare.in
Website: https://besthearingcare.in/

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Information You Provide

You may voluntarily provide information such as:

Name
Phone number
Email address
Preferred appointment date or time
Information submitted through enquiry or appointment forms
Hearing-related information that you voluntarily provide while requesting our services
Information provided during communication with our clinic
Any other information you choose to provide when contacting us

Please avoid submitting unnecessary sensitive personal information through public website forms.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Approximate location derived from technical information
Date and time of website visits
Referring website or webpage
Website usage and interaction information

This information may be collected through standard web technologies, analytics tools, cookies, or similar technologies.

3. How We Use Your Information

We may use the information we collect to:

Respond to your enquiries
Schedule and manage appointments
Provide hearing tests and consultations
Provide hearing aid-related services
Communicate with you regarding requested services
Provide customer support and follow-up assistance
Improve our website, services, and user experience
Maintain website security
Understand website usage and performance
Send service-related communications
Comply with applicable legal and regulatory requirements
Prevent fraud, misuse, or unauthorized activity

We do not use personal information for purposes unrelated to the purpose for which it was collected unless permitted or required by applicable law.

4. Hearing and Health-Related Information

If you voluntarily provide information relating to hearing, audiology, medical history, hearing aids, symptoms, or other health-related matters, we may use that information only as reasonably necessary to respond to your enquiry, provide or coordinate requested hearing-care services, maintain appropriate service records, and provide follow-up support.

You should provide only information that is necessary for the service you are requesting.

Information submitted through the website does not by itself create a doctor-patient relationship or constitute a medical diagnosis. A professional evaluation should be obtained where appropriate.

5. Google Account and Google User Data

If a Best Hearing Care application or service uses Google Sign-In or Google APIs, the application may request access to specific Google account information or Google services only when necessary for the functionality you have chosen to use.

Depending on the functionality enabled, this may include basic account information such as your Google account name, email address, profile information, or other Google data specifically identified on the Google consent screen.

We use Google user data only for the purposes disclosed to you when you authorize the application and only to provide, maintain, or improve the relevant functionality.

We do not sell Google user data.

We do not use Google user data for advertising purposes.

We do not transfer Google user data to third parties except where necessary to provide the requested functionality, comply with applicable law, protect our rights and users, or as otherwise permitted by Google’s applicable policies and your authorization.

Where our application accesses Google user data through Google APIs, such data is handled in accordance with Google’s API Services User Data Policy and applicable Google API requirements.

You may revoke an application’s access to your Google Account at any time through your Google Account security settings, subject to the functionality that depends on that access.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember preferences
Understand how visitors use the website
Improve website performance
Measure website traffic
Improve our services and user experience

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Analytics and Third-Party Services

We may use third-party services to help us operate, secure, analyze, or improve our website and services.

These services may process certain technical or usage information according to their own privacy policies.

Examples may include website analytics, hosting, security, communication, appointment, or authentication services.

Where Google services or Google APIs are used, information may be processed according to Google’s applicable policies and terms.

8. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted service providers where reasonably necessary to:

Operate our website
Provide requested services
Manage appointments or enquiries
Provide technical or hosting services
Maintain website security
Process communications
Analyze website performance
Comply with legal obligations

Such sharing is limited to what is reasonably necessary for the relevant purpose.

We may also disclose information where required by applicable law, legal process, government request, or to protect the rights, safety, and security of Best Hearing Care, our users, or others.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining appropriate records, resolving disputes, enforcing agreements, and complying with applicable legal requirements.

The retention period may vary depending on the type and purpose of the information.

11. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

Request access to information we hold about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Withdraw consent where processing is based on consent
Ask questions about how your information is used

To make a privacy-related request, contact us using the details provided below.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate involvement or consent of a parent or legal guardian where required by applicable law.

Parents or guardians may contact us if they believe a child has provided personal information to us and request appropriate action.

13. External Links

Our website may contain links to third-party websites, social media platforms, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Best Hearing Care
SCO-103, 1st Floor, Sector 47C, Chandigarh – 160047, India
Phone: +91 98886 66989
Email: info@besthearingcare.in
Website: https://besthearingcare.in/

We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.